Reach out during the business day → you have an response by 5:00 pm.
Reach out after hours → you have an response by 10:00 am.
Same crew, every visit. Direct contact, not a general inbox. Itemized pricing, line by line. We come back if something’s wrong.
A site walk before anything is quoted — we look at what’s there, not a satellite photo. An itemized scope built to that specific property, not a template. A start date and a named crew assigned before day one, so the first visit isn’t the first time anyone’s seen the site.
Maintenance is sold as a fixed annual package, billed on a regular schedule — so you have one landscape number for the budget year, not a series of invoices that move. Scope is itemized: you can see what you’re paying for by line, not as a lump sum.
Site walks happen on a set schedule, documented with photos, and a report lands in your inbox on that same schedule — not something you have to request. If something’s found on a walk that’s outside routine scope, you hear about it the same day, priced, so you can make the call before it turns into a bigger problem than it needed to be.
[Ties to Enhancements page] We walk the property ahead of your budget season and hand you a prioritized, priced list — so enhancement spend is something you build into next year’s number, not a request that lands after the money’s already allocated.
We left residential work behind more than a decade ago. Everything we do now is commercial, and the overwhelming majority of it is multi-family. That focus is the point — it means our crews, schedules, color rotations and reporting are all shaped around how apartment communities actually operate.
